HOW TO RETURN & EXCHANGE

A simple process. Clear steps.

Follow the guide below to initiate a return or exchange with N°71.

STEP 1 — CHECK ELIGIBILITY

Before starting a return, make sure your item meets our Returns & Refund Policy:

• Within 30 days of delivery
  
• Unworn, unused, with original tags attached
  
• In original packaging
  

Returns that do not meet these conditions will not be accepted.

STEP 2 — INITIATE YOUR RETURN

Go to your Account Page → Current Orders or click this link and select the item you wish to return.

Click on the Return button to start the process.

Note: If your order has not been fulfilled yet, the return option will not be available.

STEP 3 — WAIT FOR APPROVAL

Once your request is submitted, our team will review it.

You will receive updates via:

• Email
  
• Your return status page

STEP 4 — SEND YOUR ITEM

After approval, you must send the item using the Pathao delivery app to the return address provided by our customer support.

• Ensure the item is properly packed
  
• Shipping cost must be covered by the customer
  

Returns sent without approval will not be accepted.

STEP 5 — REFUND OR EXCHANGE

Once we receive and inspect your return:

Refunds:

• The approved amount will be sent via bKash
  
• You will need to provide your bKash number to customer support
  

Exchanges:

• The requested size or style will be shipped to you
  
• Delivery for exchanges is covered by N°71 (free delivery)